The CH Postal Company has just received a request to transcribe a love letter from Irma Felice, a famous opera singer. Accepting the task, Violet Evergarden visits Irma to write her letter. However, not only does Irma provide little information, she asks Violet to write based on her own feelings. Despite Violet's numerous attempts, Irma finds every version of the letter inadequate. 
 
Violet consults her colleagues, and they help her out by writing love letters of their own. Yet even those are rejected by the opera singer. As a last resort, Violet asks Irma for her true thoughts and feelings, hoping to find the missing puzzle piece. Will the Auto Memory Doll be able to translate Irma's emotions into words? 
 
(Source: MAL Rewrite) 
 
Note: Unaired episode included with the 4th BD/DVD release. It takes place between episodes 4 and 5 of the show.

A certain point in time, in the continent of Telesis. The great war which divided the continent into North and South has ended after four years, and the people are welcoming a new generation. Violet Evergarden, a young girl formerly known as “the weapon”, has left the battlefield to start a new life at CH Postal Service. There, she is deeply moved by the work of “Auto Memories Dolls”, who carry people's thoughts and convert them into words. Violet begins her journey as an Auto Memories Doll, and comes face to face with various people's emotions and differing shapes of love. There are words Violet heard on the battlefield, which she cannot forget. These words were given to her by someone she holds dear, more than anyone else. She does not yet know their meaning but she searches to find it. 
 
(Source: Anime News Network)

Auto Memories Doll.
It's already been a long time since that name was first popularized. It's a machine that Dr. Orlando created that talks in a natural voice. At first, he only made it to help out his loving wife, but before long they spread out into the world. and companies were made to lend them out.
"I'm Violet Evergarden, the Auto Memories Doll who will rush to provide service anywhere you wish."
That translucent voice comes from a robotic beautiful girl with blonde hair and blue eyes like she came out of a storybook.

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